Developed by the DHL Trend Research team, the 2018/2019 Logistics Trend Radar is the result of analyzing current and emerging trends, as well as gathering direct input from partners including research institutes, tech players, start-ups and customers. Most of the insights have been collected first-hand from the 10,000 annual visitors to DHL Innovation Centers.
Matthias Heutger, senior vice president, global head of innovation and commercial development at DHL, said, “Our Logistics Trend Radar acts as a roadmap for innovation, helping to structure and catalyze further industry-leading research and projects together with our customers and partners. In this edition, we focus strongly on the digital revolution happening in the industry and its impact across four key elements defining the future of logistics: customer-centricity, sustainability, technology and people.”
According to DHL, customer centricity will be key to providing a faster and more convenient logistics experience. An ever-increasing amount of goods that can be purchased online – especially in the B2B market – is driving the need for B2B omni-channel logistics solutions. Customer demand is also driving growth in direct-to-consumer shipments of time- and temperature-sensitive goods. This Fresh Chain will require innovations in packaging, storage and delivery of goods such as groceries and pharmaceuticals. A key area for innovation in the last mile will be the integration of logistics services into smart home environments captured as the trend of Connected Life.
Sustainability will become a mandate to operate in the logistics industry, as governments, cities and solution providers commit to sweeping agreements to cut down on CO2 emissions and waste. Green Energy Logistics – the electrification of logistics fleets and facilities – provide huge potential for logistics to become more environmentally friendly. Smart Containerization in transportation will also be important in developing environmentally friendly formats for delivery in congested cities.